United Express Passenger Removal 2017

In the 2017 United Express passenger removal incident, four paying customers were selected to be involuntarily deplaned to make room for airline crew, sparking outrage when one passenger, Dr. David Dao, was violently dragged off the plane and injured. The incident, caught on video, led to widespread criticism and prompted new USDOT rules protecting passengers from removal after check-in. Dr. Dao later reached an undisclosed settlement with United Airlines, though no criminal charges were filed.

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