Lexus LS400 Recall Excellence

In December 1989, Toyota issued a voluntary recall of all 8,000 Lexus LS 400 sedans sold after two drivers reported minor issues-specifically glitchy cruise control, a warped third brake light, and a poor battery connection that could lead to failure. Lexus moved with extraordinary urgency to collect each car within 20 days, dispatching dealers to pick them up, provide loaner vehicles, and return them washed, detailed, full of gas, fully repaired, and with a gift.

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