Dell Defects Hit Its Lawyers

From May 2003 to July 2005, Dell shipped at least 11.8 million OptiPlex desktop computers with faulty Nichicon capacitors that could bulge, leak, and disable their motherboards. Documents unsealed in 2010 during a lawsuit filed by Advanced Internet Technologies showed that a Dell study predicted failure rates as high as 97 percent within three years. Dell sometimes replaced faulty motherboards with other faulty motherboards and instructed employees not to alert customers proactively. The problem even hit Alston & Bird, the law firm defending Dell in the lawsuit, when 1,000 of its Dell computers began failing.

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