Live Support Chats

Almost all support live chat systems provide a “Sneak Peek” feature that allows a customer support agent to see what you're typing in real-time before you submit. This can work against you if you're negotiating a resolution and type something (however brief) that gets taken the wrong way. Keep your in-progress thoughts outside of the chat and only enter the text you're 100% comfortable with. In the same vein, if a call center places you on hold, mute your phone as well if you plan to talk about something you don't want them to hear.